Level Up Gaming is a New Zealand-based online store focused connecting gamers to nostalgic and classic pre-loved video games and gaming accessories. We operate from Auckland, New Zealand and ship nationwide. We hope you enjoy your shipping and gaming experience with us.

Shipping Policy

All games are sent either via Aramex or NZ Post and usually sent on Mondays, Wednesdays and Fridays. If there will be delays in shipping days, or we are away, we will update you as soon as possbile. Tracking numbers can also be requested if you didn't receive one automatically.

	Cost	Timeframe
Aramex	$6.50	2-4 days
NZ Post	$7.50	1-3 days
Rural	$11.00	3-5 days
Free postage	$0.00	2-4 days

 

We offer free courier nationwide when you either buy 3 or more games, or spend over $100 in one order.

All orders ship from Auckland, New Zealand.

From time to time there may be delays in delivery outside of our control, for example wild weather. Rest assured your games will be wrapped up securely!

Privacy Policy

This Privacy Policy describes how Level Up Gaming NZ collects, uses, and protects your personal information when you visit or make a purchase from our website ( LevelUpGaming.NZ ).

Consent to Privacy Policy

By using this website you are agreeing to this Privacy Policy. If you do not agree to the Policy, please do not use our website.

Personal Information

The information about you collected through your use of this website referred to in this policy will not be used by us unless you have actively agreed to it being used in a specific manner. You will not be contacted by us to discuss a product or service unless you have expressly requested that we do so. Level Up Gaming NZ takes care to ensure that it adheres to the provisions of the Unsolicited Electronic Messages Act 2007 and will only collect and use information from you on this website in accordance with that Act and the Privacy Act.

We will not under any circumstances release, sell, publish, or give away personal information to any other person or organisation unless required by law or subject to the consent of the information supplier. Information obtained from website users may be collated and used for statistical purposes, but will not identify the user in any way.

Level Up Gaming NZ will not collect sensitive information from you relating to the prohibited grounds of discrimination set out in the Human Rights 1993 (namely, sex, marital status, religious or ethical belief, colour, race, ethnic or national origins, disability, age, political opinion, employment or family status, sexual orientation), other than with your express consent or where collection is either authorised by law or is reasonably necessary to enforce the law or to establish or defend a legal claim.

Only authorised employees of Level Up Gaming NZ are able to access your personal information.

Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

We support the protection of your internet user privacy rights. In this policy, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). All personal information collected from your use of the websites is held in accordance with the requirements of the Privacy Act. If you want to communicate with us about our Privacy Policy, please email us at: LevelUpGamingNZ@Gmail.com

When you make or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment details & email address.

The personal information we hold about you may be accessed by request by you. Your request will be granted unless there are reasonable grounds to deny access. If you consider any of the information held to be inaccurate, you may ask for this to be amended. You may at any time ask to be removed from any mailing or distribution list on which, previously, you have asked to be included. Written requests for access, correction and removal should be accompanied by proof of identity and should be made to LevelUpGamingNZ@Gmail.com.

Our website records standard information such as time, date and URL of request (the web page you arrived from) via our web servers. This information is recorded by all web servers and is used to improve the structure, performance, and functionality of our website. Level Up Gaming NZ may analyse non-identifiable web traffic data to improve our product, along with the use which visitors make of this website.

When you use the website our server logs the following information, which is provided by your browser:

• The type of browser and operating system you are using
• The domain name of the referring site (e.g. the previous website that you visited)
• Your server’s IP address (a number which is unique to the machine through which you are connected to the Internet) or your personal IP address

You are not identified through the aforementioned information. This non-personal information is analysed for certain trends and statistics, e.g. which parts of our website users are visiting, which products and features are the most popular. The effectiveness of our advertising is also gauged. We do not disclose information about individuals except for the reasons set out above.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Communicate with you about your order

• Screen orders for potential risk or fraud

• Improve our website and customer experience

Sharing Your Information

We only share your personal information with third-party services necessary to operate our store, such as payment processors and shipping providers.

We may also share information to comply with applicable laws and regulations or respond to lawful requests.

Cookies

Our website uses cookies to improve your browsing experience and to understand how customers use our site.

Your Rights

If you are a resident of New Zealand or other regions with applicable privacy laws, you may request access to the personal information we hold about you and ask that it be corrected or deleted.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

levelupgamingnz@gmail.com
Auckland, New Zealand